Frequently Asked Questions
The Smart Parcel Box is available for viewing at Homescapes Main Distribution Centre in the West Midlands. We are in the process of facilitating other locations where it can be viewed.
At the moment we do not deliver the large and x-large Smart Parcel Box overseas and to off shore locations. Please check the updated status of delivery conditions.
All popular couriers in the UK use hand held scanners which are suitable to make deliveries to the Smart Parcel Box. These couriers are regularly used by popular websites like Amazon, Ebay, John Lewis, ASOS, Argos and other online and high street retailers.
When you register your Smart Parcel Box, the barcode and location of the box will get passed onto participating partner courier companies to ensure for a smooth and hassle free delivery. If you have a combination code access box, your secure SPB account will store your combination access code, so that the chances of your losing your combination code are minimised.
Registering the box also registers the barcode with us, so if there are any discrepancies with barcode scanning or number recording from couriers, you will always have a record of the barcode number associated with your account.
The dimensions of the Smart Parcel Box are as follows.
Medium: 580mm H x 440mm W x 350mm D.
Large: 1025mm H x 415mm W x 385mm D.
X-Large: 1025mm H x 435mm W x 545mm D.
The Smart Parcel Apartment Box measures: 780mm H x 405mm W x 340mm D.
Your Smart Parcel Box also features a secure key lock or combination lock (depending on your SPB version). Please however note that it is not a safe and not protected against a determined attempt to break in with power tools, the SPB runs the same risk like your house doors and windows.
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