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Website Privacy and Cookies

Smart Parcel Box is owned and run by its parent company Smartparcelbox Europa Ltd.  The website, services and products supplied by this brand are done so by Smartparcelbox Europa Ltd.

We at Smartparcelbox are committed to protecting your privacy and take extensive measures to make sure that our customers’ information is kept secure and private.

On this page we explain on how we use customer information and the ways in which we comply with the Data Protection Act 1998 to protect customer privacy.

Information we collect about you

When visiting our website we collect certain information about you.

This includes when you purchase our products because we need certain information to process your order. These details may include your name, address, email, delivery address and other contact details such as your telephone number.

When you buy online from us your payment details are taken and collected by our on-line payment provider and these are not available to us.  As a result, we do not store or hold any financial details about you when you purchase from us on our website.

We do keep a record of your personal order details such as your contact details and order details so that we can deal with queries and problems that may arise with an order in future, so we can quickly deal with and solve any potential problems or queries you may have.

We keep your information as long as it is needed to give you the best possible experience when dealing with us, Smartparcelbox.

How we use your information?

We use the information we collect to further enhance the service we provide by better understanding what our visitor and customer requirements are.

We use the information to improve our website and our range of products based on the feedback and information gained.

All your personal information is safe and secure with us; we use the best encryption techniques and the pinnacle of secure software to make sure that all customer data is kept private and not intercepted by third parties.

We have strict security procedures in place to protect and safeguard all data and information that we store from any unauthorized access, as required under UK Data Protection Legislation.

We will never share you data with third parties that are outside of Smartparcelbox.

Get in touch

If you have any concerns or queries about the data we collect, then you can contact our customer service team and they will look at the records and let you know what information we have stored about you.

Cookies

For technical reasons and the ability to improve customer service and satisfaction on our website we may use cookies.

We use cookies for a number of reasons; one of them is to allow you to access features on the site in the best possible manner. As an example we use cookies to give you the ability to use our shopping cart system, so you can buy our products online.

We also use cookies as a way of analyzing customer behavior and habits, to improve on the features and the usability of the website based on the information we gain through the use of tracking software.

If you wish to disable the use of cookies on our website then you should be able to turn them off on your browser software by disabling the feature. If cookies are disabled you may experience some restricted usage with some of the features of our website.

What are cookies?

Cookies are small text files containing a string of characters that can be stored on your computer when you visit certain web pages. At Smartparcelbox we use cookies to keep track of your browsing history on our website and to improve your shopping experience.

Our Cookies Policy

Making full use of the online shopping and personalised features of smartparcelbox.com, your computer, tablet or mobile phone will need to accept cookies, this way we can provide you with certain personalised features of our website by using them.
Cookies can't harm your computer. We also don't store personal information such as credit card details in cookies we create, but we do use encrypted information to help improve our site and your shopping experience. For example, they help us identify and fix errors, or to determine relevant products to show you when you're browsing the website.

Third parties cookies

Google Analytics Smartparcelbox use Google Analytics, this tells us about the way people use smartparcelbox.com. Google Analytics uses cookies to detect if someone has been on the website before, this also gives us information about how often you return and the length of your stay. Smartparcelbox use this to ensure you are having a good experience on the site and to improve it where possible.
Google Analytics sets cookies to estimate the number of people visiting Smartparcelbox and shows how they are moving around, this data is used to create the best site structure and suite content.
For more information, please visit Google: https://www.google.com/intl/en_ALL/policies/privacy/
Google AdWords Smartparcelbox use Google AdWords remarketing to advertise on Google search and third party websites (for previous visitors to our site). This advertising may be visible to customers as well as users who have visited our site previously, filled in information or who have enquired about something.
The advertisements may be in the form or an advert on a Google Search page or on a website within the Google Display Network. Any data collected will be used in accordance with Smartparcelbox and Google’s privacy policy.
You can set your Google advertisement preferences here: https://adssettings.google.com/authenticated?hl=en
Facebook Conversion Tracking Pixel This pixel is used when you click on a Facebook advertisement, allowing us to redirect you though our website determined by the click you made. The cookie allows us to monitor and improve the efficiency of our Facebook advertising. The data collected is anonymous (we cannot see any personal data from an individual Facebook user).
This data is processed by Facebook and at this moment in time, Facebook can use this information for their own advertising purposes, this is in accordance with Facebook’s Data Use Policy found here: https://www.facebook.com/about/privacy/
Twitter Conversion Tracking Pixel This pixel is used when you click on a Twitter advertisement, allowing us to redirect you through our website depending on the click you made. The cookie allows us to monitor and improve the efficiency of our Twitter advertising. The data we collect is anonymous (we cannot see any personal data from an individual Facebook user).
This data is processed by Twitter and at this moment in time, Twitter can use this information for their own advertising purposes, this is in accordance with their Data Use Policy
Twitter’s Privacy policy can be found here: https://help.twitter.com/en/safety-and-security#ads-and-data-privacy
Affiliate Window - 6284 This is used by AWIN (Affiliate Window) when you purchase from us through another website.
If you wish to opt out please visit: http://www.networkadvertising.org/choices/
Facebook We use Facebook social plugins on our site to allow users to like Smartparcelbox or share a product or post. Facebook will access cookies if you have been on Facebook previously.
For more information please visit Facebook: https://www.facebook.com/about/privacy/
Twitter We use Titter social plugins on our site, this allows users to easily share content via Twitter and to display the latest Tweets from Smartparcelbox.
For more information please visit Twitter: https://twitter.com/privacy
Google+ We use Google+ plugins on our site, this allows viewers to share links through this platform. The plugin will access cookies, these will vary depending on whether you are logged in to Google at the time.
For more information please visit Google: http://www.google.com/intl/en_uk/+/policy/+1button.html
Instagram We use the Instagram social plugins on our site to allow users to follow Smartparcelbox or view our Instagram feed. Instagram will access cookies if you have been on Instagram previously.
For more information please visit Instagram: https://help.instagram.com/155833707900388
Pinterest We use the Pinterest plugin on our site to allow users to pin products onto their boards. The plugin will access cookies, these will vary depending on whether you are logged in to Pinterest at the time.
For more information please visit Pinterest: https://policy.pinterest.com/en-gb/privacy-policy

What we collect?

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we collect section

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Managing Cookies

To order products on smartparcelbox.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see http://www.allaboutcookies.org/manage-cookies/  for managing cookies for different-different browsers and to turn cookies on or off.
We're providing you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Copyright / Intellectual Property

The content published on our website, in our catalogues or other information material produced by Smartparcelbox is subject to copyright law, and is either our property or that of our licensors. This website is made available for your personal, non-commercial use and you may only print and download the contents of this site for these purposes. Any other use of the website and content on the website without written consent is strictly prohibited.

Mailing Lists

As a customer of Smart Parcel Box, you are automatically opted in to receive promotional emails from Smart Parcel Box and Smartparcelbox; It is your choice to opt out of this during the order process. Subscribers will only receive emails from Smartparcelbox Europa Ltd and your data will not be passed onto any third party companies.  It is your option to opt out of these emails.

You are given the option to unsubscribe from our mailing list every time you receive an email from us. By doing this you will not receive any promotional email but you will still receive order, payment and delivery correspondence.

To unsubscribe from any email simply email support@smartparcelbox.com

Contacting us

If you have any queries, please contact us at; support@smartparcelbox.com