We use cookies to provide you with a better service. Carry on browsing if you are happy with this, or find out how to - manage cookies. - Close (X)

Frequently Asked Questions

All popular couriers in the UK use hand held scanners which are suitable to make deliveries to the Smart Parcel Box. These couriers are regularly used by popular websites like Amazon, Ebay, John Lewis, ASOS, Argos and other online and high street retailers.

Yes, there is a separate letter flap. Your postie will be very happy with it. When your letters are posted they will drop down into the secure lower compartment. You will need to open the pin lock to retrieve your letters.
Yes, because delivered parcels can only be accessed via the secure compartment, multiple deliveries can be made via the scan and drop chute, remember to clear your Smart Parcel Box of deliveries on a regular basis.
Yes, the scanning of the barcode by the delivery driver acts as the personal signature of the recipient. By instructing courier companies to use the box for delivery, you are authorising them to scan the barcode as proof of delivery. There are some instances where a physical signature is required, an example of this would be the delivery of a passport.
The medium Smart Parcel Box will accept parcels up to: H320 x W205 x D120 mm. The Large Smart Parcel Box will accept parcels up to: 330 x 280 x 255 mm. The Extra Large Smart Parcel Box will accept parcels up to: 450 x 340 x 260 mm.
The Smart Parcel Box can take multiple deliveries, the number of parcels it can accept depends on which Box you have and the size of the holding compartment. For standard chute deliveries the Medium SPB can hold parcels equalling up to 320mm H x 205mm W x 120mm D, Large SPB can hold parcels equalling up to 570mm H x 330mm W x 330mm D, for the XL SPB this increases to 570mm H x 330mm W x 510mm D.
The Smart Parcel Box is not insulated or refrigerated, anything that may be damaged by or react to excessive heat or cold should not be delivered to the Smart Parcel Box. Companies and couriers may refuse to deliver expensive goods without taking a personal signature, important documents such as passports may also require a personal signature, in this instance, please check with your seller before you purchase.
The Smart Parcel Box is made of strong galvanised steel, the delivery chute is designed so that parcels in the secure holding area cannot be accessed, tampered with or fished out of the box. The holding compartment is locked and only accessible with your unique access key. It does however run the same risk of break-ins, like any other locked structure in a house.
Most household insurances would consider your Smart Parcel Box as an outbuilding and would cover its contents. We would however recommend you to clarify with your insurance company.
Some of the older models have combination locks however these have been replaced with superior and safer cam locks. The combination change instructions related to the three pin combination lock, if yours is a four pin lock then please contact us if any assistance is required.

When you register your Smart Parcel Box, the barcode and location of the box will get passed onto participating partner courier companies to ensure for a smooth and hassle free delivery. If you have a combination code access box, your secure SPB account will store your combination access code, so that the chances of your losing your combination code are minimised.

Registering the box also registers the barcode with us, so if there are any discrepancies with barcode scanning or number recording from couriers, you will always have a record of the barcode number associated with your account.

Please register your Smart Parcel Box at this link here.
Some Smart Parcel Box designs feature a 4 digit PIN code lock. All codes are factory set to 0-0-0-0 and at the time of registering your box you are prompted to change this 4 digit number to a memorable one. This code should also be stored within your SPB online account. There may be several memorable PIN codes stored on your account, please try these if you have forgotten your combination number. If you have not memorised or saved you combination code then unfortunately, you will need to use a professional locksmith to gain access to your box.

The dimensions of the Smart Parcel Box are as follows.
Medium: 580mm H x 440mm W x 350mm D.
Large: 1025mm H x 415mm W x 385mm D.
X-Large: 1025mm H x 435mm W x 545mm D.

The Smart Parcel Apartment Box measures: 780mm H x 405mm W x 340mm D.

The product is designed to be installed outdoors, it is manufactured from galvanised steel and powder coated. However, given the British weather, it’s still better to be cautious when locating it. Partially covered areas which are not prone to flooding are recommended. Please note that it is water resistant but not water tight, so parcels must be removed regularly.
Yes, as long as you use paint that is suitable for steel and the outdoors. Please remember to protect certain areas such as the key lock/combination lock.
Partially covered areas which are not prone to flooding are recommended.
It′s very simple to install, it comes fully assembled, it just needs to be fixed to a concrete surface which anyone with reasonable DIY experience can do. Regretfully, we do not have the facility to provide this assistance at the moment.
The Smart Parcel Box is manufactured from high grade galvanised steel. It is engineered with an anti-fishing bar, so that nobody can access or tamper with the parcels that are stored in the storage compartment.
Your Smart Parcel Box also features a secure key lock or combination lock (depending on your SPB version). Please however note that it is not a safe and not protected against a determined attempt to break in with power tools, the SPB runs the same risk like your house doors and windows.

The Smart Parcel Box is available for viewing at Homescapes Main Distribution Centre in the West Midlands. We are in the process of facilitating other locations where it can be viewed.

The Medium Smart Parcel Box is delivered via courier and can be delivered within the UK and overseas.
At the moment we do not deliver the large and x-large Smart Parcel Box overseas and to off shore locations. Please check the updated status of delivery conditions.
At the moment only the medium sized SPB can be delivered abroad.
The product has a warranty for any manufacturing faults for a period of one year from the date of delivery. This does not however cover any damages caused during installation or general wear and tear.