Frequently Asked Questions

You are welcome to see the complete range of Smart Parcel Boxes at our main distribution centre in the West Midlands. Please phone our customer service to arrange an appointment. We are in the process of establishing other viewing locations within the UK.

We accept payments online or over the phone.
If you would like to pay online, we accept card payments as well as payment via Amazon, Paypal and Klarna.
If you would like to arrange card payments or a BACS transfer over the phone, please call us at 0121 3680051.

We are pleased to offer customers the option of paying through Klarna, a payment service provider that gives you the choice to buy now and pay later.

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

All Smart Parcel Boxes are delivered by courier. Please be available to receive your delivery since parcel boxes are large items. If you would like to rearrange your delivery time, please do so directly with the courier once delivery details have been provided to you.

Please don’t worry. All of our Smart Parcel Box ranges are produced regularly and will be available in due course if they are not currently in stock. If the Smart Parcel Box you are interested in is on transit from our factories, you will be able to pre-order it through our website. Please contact our customer care team if you need more specific information.

Partially covered areas which are not prone to flooding are recommended.

Each parcel box is very simple to install and comes fully assembled. It simply needs to be fixed to a concrete surface - which anyone with reasonable DIY experience can do! Please see our installation instructions for detailed written advice and a helpful video. Unfortunately, we are not able to provide an installation service.

All Smart Parcel Boxes are designed to be installed outdoors. However, given our British weather conditions, it is better to position your parcel box strategically. Partially covered areas which are not prone to flooding are recommended. Please note that Smart Parcel Boxes are weather resistant but they are not watertight, so parcels must be removed regularly.

Your parcel box is powder coated with a high specification to perform well in our wet British weather. This coating offers resistance to wear and tear, abrasions and weather conditions. If the paint you intend to use does not meet similar standards, it will fail to match powder coating performance. That may also invalidate the warranty of your parcel box.

Please register your Smart Parcel Box here.

Yes. All Smart Parcel Boxes accept letters.

Yes. Because delivered parcels can only be accessed via the secure compartment, multiple deliveries can be made via the scan and drop chute. Remember to clear your Smart Parcel Box of deliveries on a regular basis.

Yes. Including a reference to your Smart Parcel Box within your delivery instructions will help inform and direct couriers to your delivery box.

Yes. The scanning of the barcode by the delivery driver acts as the personal signature of the recipient. By instructing courier companies to use the box for delivery, you are authorising them to scan the barcode as proof of delivery. Please note that there are some instances where an in-person signature may be required, such as for the delivery of a passport.

The Smart Parcel Box can take multiple deliveries. The number of parcels it can accept depends on which box you have and the size of the holding compartment. Please refer to your parcel box’s product page for more details and dimensions.

The Smart Parcel Box is not insulated or refrigerated, so anything perishable should not be delivered to it. Please also note that companies may refuse to deliver expensive goods without taking an in-person signature. Important documents such as passports may also require an in-person signature. In this instance, please check before your purchase.

Very secure. The Smart Parcel Box is made of strong galvanised steel. The delivery chute is designed so that parcels in the secure holding area cannot be accessed, tampered with or fished out of the box. The holding compartment is locked and only accessible with your unique access key. It does, however, run the same risk of break-ins as any other locked structure in a house.

Most household insurances will consider your Smart Parcel Box as an outbuilding and will cover its contents. However, we recommend that you confirm this with your own insurance company.

Yes! We are pleased to offer a personalisation option for all Smart Parcel Boxes. Click here to choose your Smart Parcel Box and fill in your details. 

Due to the nature of personalising a Smart Parcel Box we cannot accept standard returns.  Should you wish to return the box due to a fault or issue, please contact our Customer Care team.

If there are any issues with the personalisation details that you have submitted you must contact our customer care team immediately detailing your order details and the issue. 
We will do our best to fulfil any change requests but please note that these changes cannot be guaranteed.